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Return & Refund Policy
New and unused e-bikes can be returned within 14 days, subject to a specific charge for shipping and restocking. We will send you the label, please print it out and stick it outside the box and wait for the courier to pick up the package at your place. Kindly notice that please use the original box when returning. If the original box is damaged badly, please contact us at support-uk@samebike.com or send us messages.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
For all returned items, please keep the original shipping box in good shape.
How to return my electric bike?
Step 1：Contact us via message or send an email to support@samebike.com.
Step 2: After the order return be confirmed, you will receive an email with label. Print and state it outside the box.
Step 3: Waiting for courier picker to pick up the package.
Step 4: After the warehouse receive and check the package,Your refund will be returned through the original payment method within 2-5 business days.
How to return broken items?
Take picture/videos,we will arrange replacement or return within 3 business days.
Return address: Al. Krakowska 163, HaLa1.Pok.A2
City: Łazy
Country: PL
Postal code: 05-552
Do I need to pay for an extra fee to return it?
Yes, refer to the table below for the fee schedule.
How much refund can I get?
For broken items: You will receive a full refund within 1-2 business days.
For e-bike: Refer to the table below for the fee schedule
| Weights | Fee |
Packaging Wastage Charges |
Remote Area Shipping |
| 25KG | €85 | €20 | €40-€70 |
| 26-34KG | €135 | €20 | €40-€70 |
| 35-40KG | €155 | €20 | €40-€70 |
| 41-45KG | €170 | €25 | €40-€70 |
| Over 45KG | €255 | €25 | €40-€70 |
In 25KG: Scooter Series
Models in 27-34KG include: CY20-FT, C05PRO, RS-A01PRO, RS-A01PRO-T-FT, RS-A01MEN1.0-FT, 20LVXD30-II, 20LVXD30, LO26-II, XD26-II-FT RS-A07, SY26-II, YINYU14, TDE10L
Models in 35-40KG include: LOTDM200-II, XWLX09-II, RS-A02, RS-A02PRO, RS-A01-FT, RS-A01PLUS, LO26PLUS
Models in 40-45KG include: RS-A08
Models above 45KG include: M20, M20-I, M20-II, M20-III
For accessories: You will receive the full refunds, but you need to deliver and pay for the delivery fee yourself to the nearest warehouse.
When can I get my refund?
For broken items: You will receive a full refund within 1-2 business days.
For e-bikes and accessories: The refund will be returned through the original payment method within 2-5 business days after the warehouse receives the package, and checks that the items are good.
Late or missing refunds
If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please email us at support@samebike.com.
Contact Us
Email: support-uk@samebike.com
Phone/WhatsApp: +48 790775943
Business Hours：(UTC+8) Monday-Friday: 9:00 am- 6:00 pm